Service Delivery Manager (SC)

Location: Corsham (3 days per week onsite) with occasional travel to other UK sites
Security Clearance: Active SC Clearance required (DV Clearance highly desirable)
Salary: Competitive and negotiable depending on experience
Type: Permanent

The Opportunity

We are seeking an experienced Service Delivery Manager to join a growing and high-profile technology environment supporting critical services and stakeholders across multiple locations.

This is an excellent opportunity for a customer-focused professional who excels at building strong relationships, driving service excellence, and ensuring customers are engaged throughout the delivery journey.

The successful candidate will act as a key interface between technical teams and customers, ensuring services are delivered effectively while maintaining a strong focus on communication, continuous improvement, and stakeholder satisfaction.

Key Responsibilities

• Own and manage service delivery across a portfolio of customers and services.
• Build trusted relationships with stakeholders and ensure customers remain informed and engaged throughout the service life cycle.
• Act as the primary point of contact for service-related issues, escalations, and performance discussions.
• Facilitate regular service reviews and provide meaningful reporting against agreed service levels.
• Drive continual service improvement initiatives and identify opportunities to enhance service performance.
• Work collaboratively with technical and operational teams to ensure effective service delivery.
• Manage risks, issues, and dependencies impacting service outcomes.
• Support transition activities for new and changing services.
• Travel to customer and operational sites as required.

Skills & Experience

• Proven experience in a Service Delivery Manager or similar customer-facing service management role.
• Strong stakeholder engagement and relationship management skills.
• Demonstrable experience of taking customers on the journey through change, transformation, or service improvement initiatives.
• Experience managing service performance, governance, and reporting.
• Excellent communication and influencing skills.
• Ability to work effectively within secure and complex environments.

Desirable Skills

• ITIL Foundation certification or equivalent Service Management experience.
• Experience working within highly regulated or secure environments.
• Active DV Clearance.

What We're Looking For

We're looking for someone who combines strong operational delivery with excellent customer engagement skills. You will be proactive, relationship-focused, and capable of translating complex service information into meaningful outcomes for stakeholders.

If you're passionate about service excellence and enjoy working closely with customers to deliver value, we'd love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.