Senior Service Designer

Job Description

Senior Service DesignerAbout the OpportunityOur client is a leading transformation and digital consultancy that helps organisations solve complex challenges through the combination of strategy, design, technology, data and innovation.This is an opportunity to join a growing digital and transformation practice, working on large-scale public sector programmes that deliver meaningful outcomes for users. You'll collaborate with multidisciplinary teams to design and improve services that are accessible, inclusive and centred around user needs.The RoleAs a Senior Service Designer, you will lead service design workstreams from discovery through to delivery, shaping innovative products and services for public sector organisations. You will take ownership of the design approach, outputs and outcomes, ensuring solutions are practical, user-centred and aligned to organisational objectives.You will work independently within multidisciplinary teams while supporting the growth of service design capability through mentoring, knowledge sharing and contribution to business development activities.Key ResponsibilitiesLead end-to-end service design activities from ideation through to solution development and testingDefine and tailor service design approaches, methods and outputs to meet client needs and levels of design maturityDevelop and oversee high-quality service design artefacts, ensuring consistency and impactApply expertise in Government Digital Service (GDS) standards, accessibility and inclusive design to support successful service assessmentsFacilitate workshops, co-design sessions and stakeholder engagement activitiesCommunicate complex ideas through clear storytelling and visualisation techniquesManage stakeholders effectively, balancing competing perspectives while advocating for user-centred designIdentify and manage priorities, risks, dependencies and delivery requirementsMentor and support junior colleagues, delegating responsibilities where appropriateContribute to the development of service design tools, methods and propositions by staying current with industry trends and emerging technologiesPlease note: Active SC (Security Check) Clearance is required for this role.Skills & ExperienceEssentialMinimum 5 years' experience designing services and productsProven experience leading service design workstreams across multiple projects or clients with minimal supervisionStrong expertise in Government Digital Service (GDS) standards and principles, including experience supporting and passing service assessmentsExperience selecting and tailoring service design methods, approaches and artefacts to suit client requirements and organisational maturityStrong workshop facilitation and design sprint experienceAbility to simplify and solve complex problems in fast-paced environmentsExcellent storytelling and communication skills with a broad range of stakeholdersExperience working within agile, cross-functional teams alongside user researchers, UX/UI designers, business analysts, product owners, delivery managers and developersAbility to manage competing priorities and work proactively under tight timescalesExperience engaging with legal, policy and other specialist teams to drive service and design decisionsFlexibility to support activities across wider user-centred design disciplines or project delivery where neededAbility to showcase examples of service design work and demonstrate your design process through artefacts and outcomesRequired ClearanceActive SC (Security Check) ClearanceCareer Development & GrowthIn addition to project delivery, you will have opportunities to contribute to the wider business through:Business DevelopmentSupporting proposals, bids and client presentationsContributing to proposition development and solution shapingParticipating in client-facing events and engagement activitiesInternal ContributionSupporting recruitment and capability developmentContributing to thought leadership, whitepapers and innovation initiativesParticipating in internal communities, events and practice development activitiesLearning & DevelopmentAccess to professional training and certificationsOngoing career development supportOpportunities to build expertise across a range of digital, technology and transformation disciplinesWhy Join Work on high-profile digital transformation programmes with significant public impactJoin a collaborative and growing community of service design and digital professionalsGain exposure to leading technologies and innovative delivery approachesBenefit from a strong culture of learning, knowledge sharing and professional growthAccess a wide range of technical, consulting and delivery-focused training opportunitiesParticipate in regular team events, knowledge-sharing sessions and networking opportunitiesReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.TPBN1_UKTJ