Defect Manager (Infrastructure/Networking)

Defect Manager (Infrastructure/Networking)

Pay Rate: £500 (via umbrella)

Duration: 12 months initial (scope to extend)

Working arrangement: 3 times a week in Bristol

A leading public sector institution is undertaking a major multi-site infrastructure transformation and is seeking an experienced Defect Manager to take ownership of all programme-wide defect streams. This is a pivotal, high-visibility role supporting the rollout of physical devices and networked hardware across a large estate.

You will be responsible for end-to-end defect management across multiple workstreams within a large infrastructure implementation project. This includes triage, assignment, tracking, reporting, and driving resolution across on-site teams, engineers, suppliers, and service functions.

Experience required:

• Strong understanding of networking fundamentals (VLANs, Firewalls, VRFs, segmentation; Juniper experience beneficial)
• Extensive hands-on defect management in physical infrastructure environments (printers, network equipment, building hardware, connected devices, etc.)
• Solid knowledge of networking fundamentals: understanding of VLANs, Firewalls, VRFs, segment management, preferably with Juniper switch exposure (operation, not configuration).
• Expert-level Jira skills, including dashboards, reporting, and full audit trail maintenance
• Proven ability to run multi-stream defect processes including UAT findings, network alerts, user-raised issues, and supplier defects
• Demonstrable ability to work independently, take ownership, and drive pace without step-by-step direction
• Comfortable working under tight resolution windows (eg, five-day warranty periods)
• Experience managing defects across multi-vendor, multi-site infrastructure programme

Reasonable Adjustments:

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