QA Automation Engineer

QA Automation Engineer (ServiceNow)

£50,000 -£55,000

Fully remote

We're looking for a QA Automation Engineer with strong, hands-on ServiceNow testing experience to join our engineering team. This role is ideal for someone who has spent significant time testing ServiceNow platforms, modules, workflows, and integrations, and who is passionate about building robust, scalable automation solutions to support enterprise ServiceNow implementations.

You'll work closely with fellow QA Engineers, Developers, and Project Teams to ensure high-quality ServiceNow releases through well-designed automation frameworks, comprehensive test coverage, and continuous quality improvement. Quality is owned by the whole team, and you'll play a key role in shaping testing standards, approaches, and best practices specifically within a ServiceNow environment.

What You'll Be Doing

• Take ownership of QA automation strategy and execution for ServiceNow-based solutions

• Design, build, maintain, and continuously improve automation frameworks and test suites, with a strong focus on ServiceNow

• Develop automated tests across UI, API, integration, performance, accessibility, and compatibility testing layers

• Work closely with engineers during development to identify defects early, validate ServiceNow configurations, and ensure solutions are testable by design

• Analyse test execution results and defects across the ServiceNow stack, ensuring robust regression coverage is in place

• Collaborate with manual testers, engineers, and project teams to align on engineering and QA standards

• Review QA automation code and contribute to shared repositories, ensuring maintainable and scalable test solutions

• Maintain up-to-date QA documentation to support service support, onboarding, and ongoing platform maintenance

• Share ideas and insights on modern QA and automation practices, with opportunities to influence and evolve the QA toolset

• Participate in hack days and innovation initiatives, exploring cutting-edge testing approaches for ServiceNow and beyond

Essential Skills & Experience

• Strong, demonstrable experience testing ServiceNow platforms (including workflows, catalog items, integrations, and custom configurations)

• Proven experience designing and implementing automation strategies specifically for ServiceNow

• Hands-on experience with Playwright, Cypress, or Selenium-based frameworks, building structured and maintainable automated test suites

• Solid experience writing TypeScript or JavaScript, with a good understanding of object-oriented programming principles

• Strong understanding of API integration testing, functional end-to-end testing, accessibility, and cross-browser testing

• Experience testing ServiceNow integrations and APIs, using tools such as Postman, JMeter, or similar

• Practical knowledge of BDD practices and how they apply within enterprise platforms like ServiceNow

• Experience using cross-browser testing tools such as BrowserStack Automate or Sauce Labs

• Strong understanding of testing models such as the Testing Pyramid, and applying them effectively within ServiceNow environments

• Experience working within CI/CD pipelines, understanding how QA automation supports continuous delivery and deployment

• Hands-on experience with Git-based source control, GitHub, and Azure DevOps

• Ability to work closely with Team Leads and Engineers to align QA automation best practices

• Confident communicating technical testing concepts to non-technical stakeholders

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.