Team Manager

Team Manager

Location: Edinburgh

Salary: Up to £42K (DOE)

Type: Monday to Friday, 35 Hours Per Week, Future Hybrid working post probation completion.

Our financial services client is expanding their leadership team and has an exciting opportunity for experienced Team Leaders and Managers to join their growing company.

This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service.

Your role will involve:

• Leading and inspiring a mid sized high-performing team.
• Coaching and mentoring team members for growth and development.
• Open communication and alignment with business and personal goals.
• Resolve challenges to improve efficiency and customer experience.
• Track data and analytics to make informed decisions in accordance to KPI's.
• Develop training plans to maintain skill alignment.
• Innovation and service excellence.
• Delegate incoming work to relevant team members.

Your Experience:

• Managerial experience, ideally in a contact centre, financial or customer operations setting.
• Passion for problem-solving, decision-making, and team impact.
• Strong time management and organisational skills.
• Excellent written and verbal communication to engage and motivate.
• Proficiency in MS Excel and Word, with a willingness to learn new systems.
• Commitment to team growth and outstanding customer experience.

Your Benefits:

• 33 days including Bank Holidays
• Annual discretionary bonus scheme
• Personal and career development opportunities
• Cycle to Work Scheme & Interest free Season Ticket loans
• Well-being and employee Assistance Programme
• Apply to find out about our other benefits

If you're interested in the above and would like to learn more, reach out to (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.