Service Transition Co-ordinator, hybrid

Service Transition Coordinator, hybrid (2 days per week on site).

Our client, a leading finance company, are looking to hire a contractor from a service design/service transition background.

We're looking for a Project Coordinator/Service Transition Analyst to act as the bridge between change and stable operations - ensuring new and changed services land cleanly into BAU, fully supportable from day one.

You'll work across delivery, engineering and operations to challenge, shape and validate designs before go-live - making sure nothing is missed and nothing breaks downstream.

What you'll be doing:

• Interrogate changes to business systems - ensuring operational readiness and alignment to IT policy
• Identify impacts across systems, processes and support models (closing gaps before they become issues)
• Work closely with architects, engineers and delivery teams to ensure non-functional requirements are baked in (resilience, monitoring, supportability)
• Support and coordinate design and estimation sessions across Technology Operations
• Drive clean onboarding into BAU with the right documentation, ownership and support structures in place

What we're after:

• Experience sitting between delivery and operations (service transition / onboarding / service design)
• Strong analytical mindset - able to spot gaps, challenge assumptions ...]]>