Application Services Manager

Application Support Manager

Location: Flexible / Hybrid / UK-based

Contract: Permanent

Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We're looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems.

In this role, you'll oversee day-to-day support operations, manage incident and request resolution, and work closely with business stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You'll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives.

What you'll do

• Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs.
• Manage incidents, requests, and system changes through ITSM tools (ServiceNow experience essential).
• Collaborate with internal teams and third-party suppliers to resolve complex issues and drive root-cause analysis.
• Implement and improve support processes, documentation, and knowledge sharing.
• Produce regular performance reports and contribute to IT service and application improvement initiatives.

What we're looking for

• Proven experience managing an application or systems support team.
• Strong knowledge of ITSM principles (ITIL certification desirable).
• Experience supporting and administering Salesforce or similar enterprise applications.
• Excellent stakeholder management and communication skills.
• Ability to work across Agile and Waterfall environments.

Why join

My client offers a collaborative and inclusive workplace where people are genuinely valued. You'll have the autonomy to shape your career, contribute to meaningful projects, and be part of a culture that puts people first. Alongside competitive pay and benefits, you'll find real opportunities to grow, make an impact, and help shape the future of our IT services.