Business Analyst

Salesforce Business Analyst

We're working with a large organisation undertaking a major 5-year Salesforce CRM transformation. This role sits in Year 2 of the programme, with initial groundwork already completed.

The successful Business Analyst will play a key role in the implementation and integration of Salesforce CRM, working closely with senior stakeholders, delivery teams, and external suppliers to refine and shape requirements and drive delivery forward.

• Refine, challenge, and improve existing business requirements rather than producing them from scratch
• Support the implementation and integration of Salesforce CRM solutions
• Work closely with senior stakeholders, influencing decisions and constructively pushing back where required
• Build strong working relationships with new suppliers and internal teams
• Operate confidently in a demanding and fast-paced environment
• Ensure delivery aligns with Agile ways of working

• Proven Salesforce CRM experience, specifically Service Cloud and/or Experience Cloud
• Strong Business Analysis experience on complex transformation programmes
• Experience working with senior stakeholders and navigating challenging conversations
• Confident, credible, and self-sufficient/able to work without hand-holding
• Experience working in Agile environments, using JIRA and Confluence
• Ability to build rapport quickly and maintain strong professional relationships
• Case Management experience
• Experience working with third-party suppliers on large programmes

If this sounds like you, or somone you know. Please reach out to

Reasonable Adjustments:

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