Chapter Lead (CIAM)

Chapter Lead – CIAM (Fully Remote)

Location: Fully Remote

Salary: £60,000 - £72,000 plus Generous Bonus Scheme

Our client, a leading insurance company, are looking for a Remote-Working, experienced Chapter Lead to build and lead the CIAM engineering chapter, set technical direction, and ensure secure, scalable solutions are delivered consistently. Identity is a critical capability, supporting high‐volume customer interactions across multiple web and mobile platforms. The role is a newly created Chapter Lead position, focused on Customer Identity and Access Management (CIAM), where you will build a team of engineers, which you will then lead and mentor, while also contributing at a senior technical level to solution design and delivery, working closely with product, architecture and wider technology leadership.

Key responsibilities

• Build, lead and grow a CIAM engineering chapter
• Line manage, coach and mentor engineers across multiple squads
• Own recruitment, onboarding and retention of CIAM technical talent
• Set and uphold engineering standards, practices and governance
• Act as senior technical authority for authentication and authorisation solutions
• Ensure CIAM platforms are secure, performant, scalable and compliant
• Drive performance management, progression and development frameworks
• Enable squads through technical guidance, decision support and problem solving
• Champion a culture of engineering excellence, transparency and continuous improvement

Skills and experience

• Strong experience in CIAM / Identity & Access Management
• Hands‐on background with Auth0, Okta, Ping Identity or similar platforms
• Proven experience as a technical leader within software engineering
• Background in mentoring, coaching or line management
• Deep understanding of secure system design across web and mobile
• Experience operating within regulated, governance‐led environments
• Solid grasp of Agile delivery, CI/CD and DevOps practices
• Confident communicator, comfortable influencing across senior stakeholders
• Familiarity with tools such as Jira, Confluence and Azure DevOps