Duty Technician

Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required

We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team.

This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.

Key Responsibilities

• Handle incoming technical support incidents, service requests, and change tasks.
• Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
• Maintain clear, consistent customer communication and provide timely updates.
• Resolve issues ranging from simple password resets to complex server-related queries.
• Escalate cases to the 3rd Line Technical Team when required.
• Work collaboratively within a close-knit, highly skilled team of Engineers.
• Deliver a high standard of customer service at all times.
• Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
• Perform software builds and rebuilds on PCs and laptops.
• Diagnose and repair hardware faults, and install hardware upgrades as needed.

What We're Looking For

• Strong background in IT support (1st/2nd line or similar).
• Experience working in structured, process-driven environments.
• Excellent communication and customer-facing skills.
• Ability to troubleshoot across hardware, software, and basic server-side issues.

To learn more, please do reach out to Tom Royston via email on