Head of Product / Senior Product Manager - Apps & Insurance

Head of Digital Product / Digital Product Director / Senior Product Manager

If you someone who thrives in tackling customer challenges, leading digital product teams and are eager to excel in the fast paced realm of Consumer Digital journeys, then we'd love to hear from you. You'll be joining the Insurance Digital team, where your role will involve leading digital products journeys that facilitate customer's digital journeys for buying and servicing for a range of Digital policies. This Senior role will lead direct to consumer digital journeys.

This is a very delivery focussed role on Mobile App & Web, within the insurance world - People who have the experience will take top priority, due to the request from the client.

The role:

Serving as the primary point of contact for senior GI commercial stakeholders, you will play a crucial role in helping stakeholders address customer issues. Your responsibilities will encompass leading online journey performance for sales and servicing, including both customer and business oriented key performance indicators (KPIs), leading strategy for the digital product area you lead and leading a coaching a team a digital product owners. You'll have the opportunity to leverage data and customer insights for the ongoing enhancement of the overall customer experience.

Skills and experience we're looking for:

• Demonstrable experience in digital product delivery and leadership across both web and app platforms, whilst also setting up best in class digital teams and improving ways of working, output and outcomes over time
• Delivery of a portfolio of platforms or products from concept to market alongside ongoing continuous improvement and digital trading activity.
• Rich understanding of data and ability to use it to set digital priorities and strategy . Essential to have experience working with various MI platforms to be able to interrogate MI and draw conclusions and hypotheses
• Leadership and coaching of cross functional teams with a proven ability to work with and manage senior stakeholders across the business (usually up to Director / MD level)
• Appreciation and experience of different digital delivery models and user centred design approaches with experience of working with Agile methodology being essential
• Financial services experience preferable as is working in a highly regulated industry.
• Experience working in a fast paced digital trading environment with understanding of digital channel commercials is essential
• Digital Trading experience (daily and weekly rhythm of digital changes, looking at market and funnel performance) in a regulated industry is essential
• Experience of working in a complex matrixed organisation desirable where collaboration, influence and stakeholder management is key for success

Please reach out for more information

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.