MI Lead

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the role An exciting opportunity has arisen for an MI Lead to join the Enterprise MI, Planning and Insights function at Diligenta.  As an MI Lead you will play a pivotal role in designing and implementing a centralised Enterprise MI, Planning, and Insights framework that enhances customer journeys and supports data-driven decision-making.  This role includes establishing and embedding MI standards across all accounts, ensuring accurate and timely reporting for stakeholders, clients, and regulators. The MI Lead will oversee the development of reports, maintain reporting systems, and utilise tools such as MS Office, Power Query, and Power BI to deliver business insights, monitor operational performance, and inform strategic decision-making.   Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.    Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you’ll be doing

• Leading and develop a MI team in the UK and India ensuring MI is delivered accurately and in a timely manner.
• Co-ordinating the people, the knowledge, and the tools needed for the successful deployment of MI and reporting.
• Producing automated MI, reporting and dashboard delivery in a range of solutions from Excel to Power BI, with the required controls and governance to provide accurate data delivery.
• Managing and development of direct reports through observing behaviors, giving feedback and coaching, ensuring robust objectives are set and are aligned to the corporate competencies.
• Improving operational efficiency and productivity through standardisation, automation and best practice.
• Understanding the needs and desired outcomes from stakeholders from requirements gathering, solution design and deployment.
• Building strong stakeholder working relationships internally and with external suppliers and vendors.
• Analysing data to identify trends, patterns, and insights that can inform strategic decisions
• Supporting the delivery of the Enterprise MI, Planning, and Insights strategy.

What we’re looking for

• Expertise in MI and reporting within regulated environments, with strong data control and governance knowledge.
• Proficient in BI tools (Excel, Power Query, Power BI, Tableau, Google Data Studio) and skilled in data visualisation best practices.
• Leadership & stakeholder management experience, including influencing and negotiating at senior level.
• Excellent communication and presentation skills, both verbal and written.
• Analytical and problem-solving ability, including diagnosing issues, identifying root causes, and implementing solutions.
• Proven ability to deliver under pressure and meet tight deadlines.
• Extensive industry experience (5+ years) in financial services, pensions, investments, or insurance.
• Experience managing remote teams across multiple UK and offshore locations.

   If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!