SC cleared Lead Deskside Support
Location: Bristol (Onsite)Duration: 9 Months Rate: £19.33 per hour (Umbrella)Clearance: Active SC required (must be willing to undergo DV)
We are seeking a Technical Lead Engineer to join a secure onsite environment, supporting end users within a Wintel infrastructure.
This is a hands-on leadership role combining deskside support with team guidance responsibilities.
Key Responsibilities:
- Provide L2 deskside support (Windows 10/11, Microsoft 365)
- Diagnose and resolve hardware issues (laptops/desktops - break/fix)
- Manage incidents and service requests in line with SLAs
- Support and guide a small team of engineers onsite
- Ensure ticket quality, updates, and process adherence
- Contribute to documentation and continuous improvement
Key Skills & Experience:
- Strong deskside / desktop support experience (L2)
- Solid knowledge of Windows OS and Microsoft 365
- Hardware troubleshooting (laptop/desktop break-fix)
- Experience working in structured, SLA-driven environments
- Strong communication and stakeholder interaction skills
- Ability to work independently and take ownership
Please Note: Shortlisted candidates will be contacted via Call
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.