Senior Project Manager - Insurance Brokerage Transformation
Senior Project Manager - Insurance Brokerage Transformation
Our market leading Insurance Brokerage client are looking for an experienced Senior Project Manager to driving two high-impact, business-critical change initiatives focused on operational improvement and organisational simplification. The role sits within the Strategic Portfolio, and will be reporting directly into Transformation Director.
Projects Scope - Operational Effectiveness & Efficiency A major programme focused on improving performance across a 52-branch network. The objective is to analyse productivity, output, and profitability across branches and translate insights into tangible improvements.
Key elements include:
- Deep-dive analysis of branch performance using existing data insights
- Reviewing tooling, systems, and operational processes
- Identifying drivers behind high-performing vs underperforming branches
- Translating analysis into a standardised operating model
- Driving improvements through:
- Process standardisation
- Centralisation opportunities
- Automation and AI
- Potential offshoring
Initial diagnostic work has been completed by Data and Lean BAs. The Project Manager will take ownership of this analysis and lead end-to-end delivery of implementation, ensuring tangible business outcomes are realised.
This is a business change-led programme, with technology as an enabler
Skills & Experience Required
- Proven experience delivering end-to-end business change programmes (initiation through to implementation and benefits realisation)
- Strong insurance sector experience, ideally within:
- Commercial or broking environments
- Understanding of the full insurance lifecycle (e.g. policy, renewals, claims)
- Ability to demonstrate process improvement / optimisation delivery (e.g. automating renewals, improving claims processes, driving operational efficiency)
- Experience with delivering automation, AI, or offshoring strategies
- Strong planning capability - able to build and own robust, detailed delivery plans from scratch
- Excellent stakeholder management skills, including:
- C-suite and senior leadership
- Operational/branch stakeholders
- Ability to operate across business and technology teams, bridging both effectively
Initial 6-month contract - with strong likelihood of extension Largely Remote - London (City) 1-2 days a month Rate - Up to £650 (Outside IR35)
Reasonable Adjustments:
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