Service Designer

Senior Service Designer (GDS) – Contract

• Pay Rate: £450 per day (Inside Via Umbrella)
• Working arrangement: Fully Remote
• Duration: Contract until November (scope for extension)
• Urgent Requirement

We are currently looking for an experienced Senior Service Designer to join a high-profile government programme delivering digital transformation at scale.

This is an exciting opportunity to work on complex, user-centred services within a fast-paced environment, applying GDS (Government Digital Service) standards and principles.

Key Responsibilities

• Lead end-to-end service design across complex digital services
• Map and improve user journeys, ensuring services meet user needs
• Work collaboratively with multidisciplinary teams including product, research, and delivery
• Apply GDS standards, playbooks, and service assessments
• Facilitate workshops and stakeholder engagement sessions
• Produce service blueprints, artefacts, and design documentation

Essential Skills & Experience

• Proven experience as a Service Designer within government or public sector
• Strong knowledge of GDS principles and service standards
• Experience working on large-scale digital transformation programmes
• Excellent stakeholder management and communication skills
• Ability to work autonomously in a fully remote environment