Service Support Lead, ITIL, EUC, Hybrid

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement)

Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support / Service Delivery / Service Management.

Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives.

The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact.

Any experience within a start-up, or the beginning of a post transitional service environment would be beneficial.

General experience required: -

• Experience working within a EUC or Desktop type environment in a fast paced and large organisation.
• Extensive collaboration with infrastructure teams and department heads to deliver a unified service.
• Experienced in setting up & shaping support models.
• Must be used to working within an ITIL environment and understand Incident Management.
• Setting up and negotiating OLAs and SLAs.

Engagement via Umbrella Company Only; all taxes & NI deducted at source.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.