Service Transition Analyst
Service Transition Analyst
Rate: £400 - £450 Inside IR35
Duration: 6 months
Location: Gloucester twice a week
Job Summary:
We are seeking a Service Transition Analyst to support the successful delivery of new and changed IT services into Business-as-Usual (BAU) operations. Sitting within the Service Transition team, you will act as a key bridge between change delivery and stable operations, ensuring services are implemented smoothly without disruption.
Working closely with the Service Transition Senior Manager, you will engage across technology and business teams to ensure all operational readiness, support requirements and IT policy standards are met from day one.
Key Responsibilities:
Service Transition & Change Analysis
- Analyse changes to business systems to ensure operational support requirements and IT policies are fully met
- Assess and capture the impact of changes on existing systems, processes and support models
- Ensure all changes are designed with high availability, resilience and ease of support in mind
Operational Readiness & Governance
- Support the onboarding of new and changed services into BAU within Technology Operations
- Ensure that support teams are prepared, engaged and ready to support new capabilities from day one
- Validate that documentation, processes and tooling are updated to reflect new services
Stakeholder Engagement & Coordination
- Collaborate with value streams, engineering teams, solution architects, project managers and development teams
- Support the facilitation of design and estimation workshops, coordinating Technology Operations input
- Maintain and manage estimation data for future planning and continuous improvement
Key Skills & Experience:
- Strong experience in service transition, change analysis or IT operations
- Proven ability to assess business and technical change impacts
- Experience ensuring operational readiness and support model alignment
- Ability to coordinate cross-functional teams and stakeholders effectively
- Familiarity with IT policies, service management frameworks (e.g., ITIL) and operational governance