Service Transition Manager Non Cleared

We are looking for an experienced and highly capable Transition Manager to lead the seamless transition of service management operations from incumbent suppliers to a newly appointed strategic provider. This role is central to enabling the organisation's transformation journey, ensuring minimal disruption to critical operations while establishing the foundation for service excellence through enhanced maturity

Rate - £650.00 per day inside ir35

Location - Midlands - once a week onsite

Duration - 12 months

The role

Manage the end-to-end transition of service management operations from incumbent suppliers to a new service provider, ensuring minimal disruption to business operations and critical infrastructure

Key Responsibilities

• Lead the full life cycle of both Service Transition and Service Management Maturity programmes.

• Develop and maintain a Transition Management Plan covering governance, schedules, risk, and resource allocation.

• Ensure delivery aligns with organisational governance, security, and compliance frameworks.

• Establish and manage project milestones, dependencies, and delivery timeline

• Oversee the transition of responsibilities, systems and processes from incumbent to new suppliers

• Create and manage a cutover and continuity plan, ensuring operational readiness

• Ensure effective knowledge transfer and handover of documentation
• Liaise with internal teams and supplier to ensure SLAs and KPIs are being met during and post transition
• Incident, Problem and Change Management experience
• Stakeholder engagement

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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