User Researcher

Role: User Researcher

Rate: £450 p/d Inside IR35

Location; London HQ – Hybrid Model – 3 days p/w on site

Duration: 6 months

We're looking for a Polish-speaking User Researcher to join our clients retail product team as they design and refine a new checkout experience used by millions. This role is perfect for someone who loves uncovering customer needs, testing new product flows, and shaping intuitive, seamless purchase journeys.

Experience Required:

• Fluent Polish speaker with excellent English communication skills.
• Proven experience conducting user research for digital products (ideally within ecommerce or retail).
• Strong expertise in mixed-methods research (qual + quant).
• Ability to plan, run, and synthesise studies independently.
• Experience researching checkout flows, payments, conversion journeys, or friction points - Desirable
• Comfortable presenting findings to stakeholders at all levels.
• Detail-oriented, curious, and user-obsessed.

Responsibilities:

• Conduct user interviews, usability tests, surveys, and diary studies with Polish-speaking users.
• Lead research across multiple touchpoints of the checkout experience (guest checkout, payment options, delivery selection, account creation, etc.)
• Use insights to guide product decisions, create hypotheses, and validate new feature concepts.
• Turn complex findings into clear, actionable recommendations for cross-functional teams.
• Collaborate with designers and product managers to ensure customer needs are embedded throughout the product lifecycle.
• Work with analytics teams to blend qualitative and quantitative research for a full-picture view