Customer Service Apprentice (Floating Support Service)
An exciting opportunity has arisen to join Sandwell Council's Floating Support Service. This rewarding role will support vulnerable residents to maintain independence, access services and improve their wellbeing. You will gain valuable skills whilst supporting individuals and families with housing-related and independent living needs.
Role
As an Apprentice in the Floating Support Service, you will learn how to:
- Support customers to access services and maintain independent living.
- Assist with assessing customer needs and helping to develop support plans.
- Provide advice, information and signposting to appropriate services.
- Help customers access education, training, employment and community opportunities.
- Work with partner organisations including housing providers, health services and voluntary agencies.
- Maintain accurate records and case notes using council systems.
- Assist with gathering information, monitoring outcomes and producing reports.
- Support customers to maximise their wellbeing and independence.
- Promote equality, inclusion and excellent customer service at all times.
- Develop effective working relationships with customers, colleagues and external organisations.
- Provide general administrative support to the Floating Support team.
- Assist with arranging meetings, taking minutes and maintaining accurate records.
- Support the preparation of documents, correspondence and customer information.
Training
Customer Service Practitioner Level 2.
The apprenticeship training will be delivered in the workplace, and you will receive visits from a college assessor. The apprenticeship will also include off-the-job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
This apprenticeship is a fixed term 15-month contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- SANDWELL COLLEGE
- Working Week
- Monday - Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 19th October 2026
- Start Date
- Tuesday, 1st December 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
- Maintain confidentiality
- Data Protection
- Flexible attitude
- Able to prioritise
- Willingness to learn
- Reliable
- Empathy
- Time management
Qualifications
- English Language GCSE, grade A-C/9-4 (Essential)
- Maths GCSE, grade A-C/9-4 (Essential)