Level 3 Apprentice ICT Technician @ The Meadows School
Role
As a member of the school's IT support team, your main jobs and duties will consist of:
- Logging and troubleshooting staff IT issues.
- Dealing with enquiries from members of staff and parents (face to face, via the telephone, email, etc.).
- Offer appropriate IT troubleshooting, advice, and guidance through relevant training.
- Trained to ensure that all requests are logged appropriately, and workload is managed effectively.
- Ensure that priority setting and escalation procedures are applied effectively.
- Effective use of knowledge base and other systems to retrieve and update information accordingly.
- Working closely with the ICT support staff to ensure effective use of working week.
- Provide support to teaching staff and pupils during IT lessons.
Training
At the end you will gain a Level 3 Information Communications Technician apprenticeships standard. This will include any Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday - 30 hours per week. Shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 19th November 2025
- Start Date
- Friday, 2nd January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
- Reliable and trustworthy
- Self-motivated
- Positive and enthusiastic
- Able to follow instructions
- Maintain confidentiality
Qualifications
- English Language GCSE, grade Grade A*-C/9-4/L2 equivalent (Essential)
- Maths GCSE, grade Grade A*-C/9-4/L2 equivalent (Essential)
- one other subject outside of English Lang. & Maths GCSE, grade Grade A*-C/9-4/L2 equivalent (Essential)
About the Employer
- Company
- Sandwell Metropolitan Borough Council
- Location
- Dudley Road East, Oldbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted
- Company
- Sandwell Metropolitan Borough Council
- Location
- Dudley Road East, Oldbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 a year
- Posted