Level 3 ICT Apprentice
Role
Your main jobs and duties will consist of:
- Logging all staff IT issues
- Dealing with enquiries from customers (face to face, via the telephone, email, etc)
- Offering appropriate IT troubleshooting, advice and guidance through relevant training
- Being trained to ensure that all requests are logged appropriately, and workload is managed effectively
- Ensuring that priority setting and escalation procedures are applied effectively
- Effective use of knowledge base and other systems to retrieve and update information accordingly
- Working closely with the supervisor to ensure effective use of working week
- Helping to maintain the ICT Learning Hub to ensure the content to being kept up to date
- Help promote new technology and ICT changes through videos, live events, voice overs and drop-in sessions
Training
At the end you will gain a Level 3 Information Communications Technician apprenticeship standard. This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday - exact hours to be confirmed by employer.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 20th August 2025
- Start Date
- Monday, 6th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
- Reliable and trustworthy
- Self-motivated
- Positive and enthusiastic
- Able to follow instructions
- Maintain confidentiality
Qualifications
- English Language GCSE, grade Grade A*-C/9-4 /L2 equivalent (Essential)
- Maths GCSE, grade Grade A*-C/9-4 /L2 equivalent (Essential)
- one other subject outside of English Lang. & Maths GCSE, grade Grade A*-C/9-4 /L2 equivalent (Essential)
- IT GCSE, grade Grade A*-C/9-4 /L2 equivalent (Desired)
About the Employer
- Company
- Sandwell Metropolitan Borough Council
- Location
- Freeth Street, Oldbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- Sandwell Metropolitan Borough Council
- Location
- Freeth Street, Oldbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted