Informatics Project Support Officer
Job summary
We are looking for a proactive Informatics Project Support Officer to join our dynamic Digital Delivery team. In this role, you will be the 'engine room' of our IT project portfolio, providing the essential governance, reporting, and administrative backbone that allows our senior IT leaders and clinicians to deliver life-changing technology.
Main duties of the job
As an Informatics Project Support Officer, you will serve as the essential backbone of the Digital Delivery team, balancing rigourous project governance with high-level administrative coordination. You will be responsible for the 'health' of the project portfolio by maintaining risk logs, collating dashboard reports for senior committees, and acting as a the lead administrator for the department's Portfolio Managment software. By ensuring that project data is accurate and deadlines are tracked, you enable senior IT leaders to make informed decisions that drive the organisation's digital evolution.
To succeed in this role, you must be methodical problem-solver with a sharp eye for detail and the ability to work independently in a fast-paced environment. Beyond technical reporting, you will manage the department's operational pulse, coordinating complex meetings, managing stakeholder communications with diplomacy and organising workshops. We are looking for a proactive individual with advanced Microsoft Office skills and a can-do attitude who can pivot seamlessly from minute taking and office management to technical project assurance.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description
Job responsibilities
Project Governance and Portfolio Assurance
- Performance Reporting: Maintain the 'single version of truth' for the Digital Delivery portfolio by collating accurate dashboard reports and highlight summaries for Project Boards and Committees.
- Risk and Issue Management: Proactively update and monitor project risk, issue and change logs, ensuring that any slippage or critical threats are escalated to the team.
- System Administration: Serve as a super-user and system administrator for the organisation's portfolio management software, managing user access, ensuring data integrity and providing basic technical training to new staff.
- Methodology Compliance: Ensure all projects follow the agreed brief and lifecycle, supporting project leads in aligning their outputs with organisational standards and timescales.
Operational Delivery and Administration
- Meeting and Admin Support: Provide a high standard admin service, including the planning of complex internal and external meetings, drafting agendas and producing accurate, high quality minutes and action logs.
- Event Coordination: Lead the logistics for digital workshops and IT events, including venue booking, catering and the prepartion of supporting workshop materials.
Information and Resource Management
- Data Accuracy: Work with a high degree of precision to ensure all project folders are organised, secure and up to date.
- Autonomous Working: Manage your own workload and schedules independently, often acting on behalf of senior staff during their absence to resolve day-to-day problems and avoid service disruption.
- Confidentiality: Handle sensitive and contentious information with absolute discretion, ensuring compliance with data protection policies.
For further information about this role, please see the attached JD/PS.
Person Specification
Qualifications
- 5 GCSEs including Maths and English Grade C or above
- NVQ 4 or equivalent qualification
- Expertise in audio typing
- Proficient use of Microsoft Office: Word, Excel and PowerPoint
- Project Management Qualification
- Experience of project managment software
- Evidence of Continued Professional Development
Experience
- Experience of working in a customer focused environment
- Experience of managing records and information in an office environment
- Experience of functioning autonomously within a project management structure.
- PA/administrative, with relevant experience of supporting the Project management.
- Administrative experience in a Project related environment.
- Ability and experience of working within a multifaceted team to resolve complex issues.
- Previous experience of working within a project or Digital Delivery team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
Sandwell & West Birmingham NHS Trust
Birmingham
B71 4HJ
Employer's website
https://www.swbh.nhs.uk/