Senior Application Support Analyst
Job summary
We are seeking an individual to fill an opening for a Senior Application Support Analyst. You will be assisting in the management and the administration of all IT systems comprising the Trust's electronic patient record and any other Trust systems managed centrally within the Informatics function.
Main duties of the job
To manage the administration of all IT systems comprising the Trust's integrated electronic patient record and any other Trust systems managed centrally within the Informatics function.To assist in the development of the Systems, both local and those provided externally, to meet the needs of systems users and of the organisation.In liaison with the Application Support Manager and the Implementation/Training teams, support the rollout of new functionality to systems users.You will be required to participate in the on-call rota and work different shift patterns.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Person Specification
Experience
- Previous experience of using a multifunctional Patient Administration System or major clinical IT system to support a range of operational/clinical processes in a large healthcare setting.
- Additional experience of supporting and administering a PAS or major clinical IT system, including its usage and configuration as related to users and system setup
- Proven experience of managing and delivering one or more successful implementations of a large scale IT project with Change Management implications.
- Proven experience of planning and undertaking testing of IT applications
Qualifications
- Relevant degree or equivalent higher educational qualification
- Evidence of relevant Continuing Professional Development including some industry standard IT qualifications.
- Attained full ECDL or equivalent
- Prince 2 Foundation qualified or equivalent
Communications
- Communicate effectively in a variety of settings including internal or external, meetings, presentation, training sessions, workshops.
Personal Qualities
- Able to work as part of a team and autonomously.
- Able to use own initiative and act freely in deciding on the way to achieve a given goal.
- Dependable, can be relied on to carry out work to a consistent high standard
- Flexible in approach to working hours when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust
Hallam Street
West Bromwich
B71 4HJ
United Kingdom
Employer's website
https://www.swbh.nhs.uk/