Business System Analyst

BUSINESS SYSTEMS ANALYST - INSURANCE

REPORTING TO: IT & DATA MANAGER

LOCATION: LONDON

This career opportunity is available at Santam Syndicate 1918 for a Business Systems Analyst who will be based in the UK & have right to work in the UK.

About the Role

This role focuses on analysing, enhancing, and supporting insurance technology and data solutions across the Lloyd’s and London Market value chain. The job holder will work across underwriting, exposure management, pricing, policy administration, and post-bind operations to ensure systems, data flows, and processes support business objectives effectively.

You will act as a bridge between underwriting, operations, data, and technology teams -translating business needs into technical requirements, driving system improvements, and contributing to solution design across core insurance platforms.

What Will You Do?

Business & Systems Analysis:

• Analyse end-to-end underwriting and policy lifecycle workflows.
• Document business requirements, functional specifications, and technical data mappings.
• Lead or contribute to solution design for system enhancements and integrations.
• Translate business problems into scalable system and data solutions.
• Conduct impact analysis for system or process changes.

Systems Ownership, Administration & Hands-On Support:

• Own and administer core insurance systems.
• Perform system configuration, user admin, troubleshooting.
• Monitor system health, data flows, integrations.
• Manage upgrades, releases, and vendor interactions.

Insurance Platform & Workflow Support:

• Support core policy administration, underwriting, and delegated authority systems.
• Ensure system configuration aligns with underwriting guidelines and regulatory standards.
• Help streamline data capture and processing across open market and binder business.
• Partner with underwriters and operational teams to resolve system issues.

Data Transformation & Data Quality:

• Support and design data transformation logic including bordereaux validation and cleansing.
• Analyse and map data across risk, exposure, pricing, and operational datasets.
• Work with ETL pipelines, data warehouses, and reporting tools.
• Champion data quality, lineage, and governance.

London Market Messaging & Integration:

• Support London Market eMessaging workflows (e.g., PPL, ACORD, APIs).
• Collaborate with brokers and vendors to resolve messaging or submission issues.
• Ensure compliance with market modernization initiatives including Blueprint Two and CDR.

Stakeholder Engagement:

• Liaise between underwriting, exposure management, actuarial, finance, and IT.
• Participate in workshops and vendor sessions to shape system requirements.
• Support change adoption through training and documentation.

Reporting & MI:

• Contribute to creation of dashboards, MI, and analytical insights.
• Define reporting requirements for underwriting and operations.
• Assist in developing end-to-end data reporting pipelines.

Qualifications & Experience:

• Degree in Business, Information Systems, Insurance, Data/Technology, or comparable experience.
• 6-10 years of experience in business analysis, data Analysis , IT system management or insurance systems product owner roles within Lloyd’s or the London Market.
• Knowledge of specialty lines, underwriting workflows, or delegated authority processes.
• Experience with policy admin systems, bordereaux processing, and ACORD/eMessaging standards.
• Familiarity with exposure and pricing tools such as RMS, AIR, or Exact.
• Progress toward ACII or BCS certifications is advantageous.

Technical & Functional Skills:

• Business requirements gathering and process modelling.
• Data mapping, transformation, and validation expertise.
• Understanding of ETL processes, SQL, or analytical tools.
• Insurance value chain data flow understanding.
• Solution design balancing business needs and system constraints.
• Proficiency with Microsoft Office and insurance systems.

Personal Attributes:

• Solution‐oriented mindset with strong analytical thinking.
• High attention to detail with ability to manage complexity.
• Strong communicator across business and technical teams.
• Collaborative and adaptable team player.
• Commercial awareness with strong problem‐solving capability.
• Results-driven and supportive of continuous improvement.