Professional Services Operations & Governance Partner

Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual-focus role combines governance & controls with delivery excellence & project management enablement within a SaaS-oriented delivery model.

Location/working model: London (Hybrid Flexible)

About The Role:

Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops & forums and owning accounts governance and support unifications.

Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning & acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.

Sitting at the centre of PS Ops during Sapiens' SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens' ongoing growth.

Key Responsibilities:

Governance & Controls

• Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements
• Maintain and drive adoption of governance model, escalation paths, and decision rights across projects
• Own project health KPIs standards in partnership with Finance and PS delivery functions
• Create and own reporting standards and implement into new systems
• Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity
• Own accounts governance and support unifications across the portfolio
• Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions

Delivery Excellence & Learning

• Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied
• Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements
• Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards
• Maintain a central knowledge repository and promote a learning culture beyond compliance
• Own development lifecycles and support systems replacements/enhancements

Collaboration

• Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials
• Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences

Expected Experience:

• 7+ years supporting project, program, or portfolio governance within delivery operations or a PMO, ideally in a professional services or customer-facing delivery environment.
• Experience working for a large SaaS or born-in-the-cloud software company, supporting the delivery of implementation projects for external customers (not internal/IT or R&D programmes). Strong familiarity with cloud-native, subscription-based commercial models is preferred.
• Experience applying project scope control, change management standards, project health KPIs, and risk management across multiple concurrent customer engagements, ensuring consistency across workstreams and stakeholder groups.
• Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what "good" looks like at key points in the customer delivery lifecycle.
• Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points across complex, multi-customer delivery environments.
• Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
• Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.