Post-Sales Customer Success Project Manager
Job Description
We’re hiring: Post‐Sales Customer Project Manager | Glasgow (Hybrid)
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Bring complex cyber services to life — smoothly, securely, and with real customer impact.
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This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery, ensuring customers get high‐quality outcomes, on time, and aligned to their needs.
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Location: Glasgow — 3 days per week in our Glasgow office (hybrid)
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️ Travel: UK-wide (as needed)
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️ Security: Ability to gain UK security clearance (transferable clearance a plus)
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What you’ll do (the fun, impactful bits)
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Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness.
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Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
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Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
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️ Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‐live checkpoints.
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Drive technical readiness: coordinate pre‐live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
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Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
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What we’re looking for
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Proven delivery leadership in post‐sales mobilisation across multi‐service cyber security programmes (SOC + consulting/advisory).
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Comfortable translating technical detail for both executive and hands‐on audiences.
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️ Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
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Strong stakeholder management + ability to run governance, define RACI, and align cross‐functional teams (TAM, SOC, DFIR).
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️ Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
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Full driving licence + UK travel.
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How success looks
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️ On‐time, within‐scope go‐lives across service lines (clear acceptance gates, readiness met).
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Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
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Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
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A note on inclusion (really important to us)
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We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role.
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If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
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Interested?
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Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
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