RAN Technical Manager - Outside IR35

Partake in the log collecting support. This can include the log collecting for any case that has been raised and also any logs that are required as part of a trial that comes through

80% remote

20% travel to client sites

Driving License & Vehicle is essential

• Carry out troubleshooting analysis for any cases or network performance issues that are in the network.
• This can involve the analysis of the Snapshots, TTI tracing & UE logs. This will help towards finding the RCA of network issues
• Site visits - Requirement to visit sites locally when required. This can be to collect local logs due to size or to support integrations of Care trials eg DCAP and SIMCA.
• Full network audits are carried out.
• This gives a full view of all SW, HW and configurations within the network and is widely used by the Care, NPO and Delivery teams
• CRQ Planning - Planning of the SW upgrades and assuring that all CR's are raised within the correct time windows. supports the raising of EME CR's and liaise's with all relevant parties
• Out of Hours support for the SUS team. With multiple upgrades, trials and changes to the network if any issues occur out of hours will be called up to fix the issue within the agreed change window and ensure planned works get completed
• Technical point of contact for the BT lab issues and will work with the lab teams to help fix any issues.

primary RAN technical interface for customer and internal stakeholders, and first escalation point within the Customer contract for all TSS technical aspects.

primary technical liaison between the customer and the organization for technical support activities, representing the Technical Support Service in front of customer.

How You Will Contribute And What You Will Learn

• Be the primary technical contact and reference person in RAN TSS contracts.
• Maintain and build a trusted relationship/network with the customers, any BG within Nokia, and all internal and external resources.
• Work together with Care Program Management and technical staff, both local and remote.
• Ensure operational continuity and smooth execution as well as network availability by implementing BG/BL guidelines and Methodology proactively.
• Validate the workload involved and expertise needed related to RAN technical tasks.
• Lead technical activities during the care phase. eg, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade, follow up and Provide root cause of issues to the customer on going cases/issues, Lead the network elements audit, and Health check activity as per the contracted scope.
• Perform a Technical Risk Analysis, propose and implement risk mitigation actions.
• Be accountable and responsible for technical evaluation and support in the maintenance phase.
• Identify new potential opportunities to expand contracts with the customer.
• When applicable, support Solution Managers to review adopted solutions and assumptions.
• Build and maintain a close relationship with customers.
• Manage stakeholder communications, issues, and risks (internally and externally).

Key Skills And Experience

You have:

• Engineering/Telecommunications degree.
• 5+ years of proven radio experience in RAN projects and Care contracts, e2e delivering to an external end-customer.
• 3+ years of technical management in the RAN area or team leading with customer interface role, and/or solution consulting for radio network technologies.
• Strong knowledge of Nokia products in all Radio technologies (2G, 3G, 4G, 5G),
• Good knowledge of Nokia TSS tools, and Nokia Create, Execute and Care processes.
• Excellent communication and presentation skills.
• Team leadership ability and team working skills.
• Fluency in English