Tech Support Lead - IQGeo/Telecoms
Tech Support Lead - IQGeo/Telecoms
Our client, a leading global consultancy, is seeking an experienced Tech Support Lead to provide technical ownership and team leadership for IQGeo platform deployments in telecom and utility projects. This is a 6-month contract role with a high likelihood of extension.
Role- Serve as the go-to expert for the IQGeo platform, including configuration (layers, rules), data models, and integrations
- Guide and mentor engineers on design, fielding, and software best practices (IQGeo, Katapult)
- Perform QA/QC on designs (poles, spans, drops), ensuring adherence to client standards and utility regulations, and maintain correction logs
- Act as the technical bridge between fielding teams, Back End engineers, project managers, clients, and IQGeo developers
- Troubleshoot complex engineering, logic, and data issues, escalating as needed
- Review and validate OSP designs, manage scope changes, and ensure efficient project delivery
- Maintain design documentation, QC checklists, and change logs
Must Have - Skills & Experience
- Deep understanding of GIS, especially IQGeo and related tools (Katapult)
- Experience in telecom or utility OSP (Outside Plant) design and engineering
- Strong leadership, communication, and problem-solving abilities
- Knowledge of network modernization and high-speed communications technologies
- Experience ensuring geospatial data accuracy for planning, construction, and operations
- Experience in process improvement, workflow optimization, and preventing recurring errors