Onsite IT Support Engineer

Onsite IT Support Engineer

Schneider Electric has an exciting opportunity for the right person to join our team as an Onsite IT Support Engineer in our office in London.

Your mission:

As the Onsite IT Support Engineer, you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What you will do:

• · Act as IT Owner for the site
• · Provide VIP support with high level of service
• · To be aligned with Employee Experience teams & strategy
• · To be Digital Citizen model, business partner and IT role model
• · To be guarantor of Schneider Digital Strategy, policies, and rules
• · Be a partner in change management adoption, new ways working and ATAWAD
• · Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
• · Provide IT support based on TechStop model
• · Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
• · Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
• · Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
• · Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals in conjunction with remote teams
• · Provide physical on-site and/or remote support services for end users in remote locations
• · Provide on-site support for any activities for server maintenance upgrades
• · Provide L1 support for audio/ visual equipment
• · Perform and support hardware and software IMACDs, reinstallations, updates and downloads
• · Occasional travel to remote sites

About you:

• · Experienced providing VIP user’s support
• · 3+ years end user support experience in different platforms
• · Excellent verbal and written communications skills.
• · Excellent relationship skills
• · Be self-motivated, proficient in managing own workload and able to prioritise tasks
• · Experienced with ITSM tools
• · Microsoft certified professional*
• · SCCM, AD, SentinelOne, MS Outlook, Office 365, ServiceNow
• · Needs to be continually learning the latest platforms and technology tools
• · Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
• · End User mindset oriented
• · Excellent research, analytical, and problem-solving skills

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

Apply now:

Please submit an online application to be considered for any position with us. Apply today!

Qualifications

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!