SCADA Support Engineer

Schneider Electric is seeking a Support Engineer to join our Industry & Process AutomationSCADA Operational Support team. This role will be based mainly at our Coventry offices, although you will be expected to travel to customer sites, or one of our other Industry & Process Automation offices based in the UK.

Our Industry & Process Automation team delivers solutions to our customers to run hybrid andcontinuous processes in a safe and efficient manner, combining automation, software and world class execution. Process Automation systems and solutions have been tested in the world’s largest and most demanding oil, gas, chemicals, power, food, beverage, water treatment, life sciences and mining operations.

With connected systems and solutions from Schneider Electric, our customer’s people and assets will be safer. Their operations will be more secure and reliable. Their business will run more efficiently. Their teams and processes will be better prepared for whatever tomorrow brings.

We offer a competitive basic salary, annual bonus, out-of-hours uplift, pension, life assurance and 28 days’ annual leave, plus Bank Holidays. There are also other flexible benefits available through our Thrive scheme.

Key Responsibilities

You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well as Renewables.

In this role you will work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client hardware, Microsoft Azure.

Key Tasks

• Detailed issue analysis, fault-finding and diagnostics• Work together with the customer and keep them updated at every stage as one team• Collaborate with other areas of the organisation as required to find the solution. This to include other engineering departments, sales and project delivery.• Prioritise the investigation of issues based on their impact and severity• Testing of software and deployment of routine updates• Work proactively to identify and resolve potential problems before they occur• Author documentation, including customer reports and internal knowledge-base articles to continually improve our service.• Proactive monitoring of Cloud based systems• Configuration of RTU/Outstations

About You

Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who is methodical, possesses excellent attention to detail and problem-solving skills, together with great interpersonal and communication skills. You will work well under pressure and be self-motivated, representing our business both internally and externally with our clients.

Experience in Supervisory Control and Data Acquisition (SCADA) / Telemetry systems or a similar Support role is an advantage. Knowledge of ClearSCADA / Geo SCADA would be desirable but not essential. You will hold a full UK driving license and prepared to travel to customer sites when required.

After an agreed period you may be required to go onto the on-call rota within the team, providing 27/4 on-call support

What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.#LI-WM1

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

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