Application Support Analyst - Endur

About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.

Key Responsibilities

• Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
• Monitor system performance, investigate issues, and coordinate with development teams for fixes.
• Manage change requests, enhancements, and system upgrades in line with business requirements.
• Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
• Create and maintain technical documentation, runbooks, and support procedures.

Required Skills & Experience

• 8-10 years of hands-on experience in Endur application support.
• Strong knowledge of energy/commodity trading workflows and processes.
• Excellent problem-solving, debugging, and analytical skills.
• Experience with incident, problem, and change management (ITIL framework preferred).
• Ability to work in a fast-paced, business-critical environment with strong communication skills.

Nice to Have

• Exposure to cloud technologies (AWS and/or Azure).
• Experience with automation and Scripting for support processes.
• Familiarity with DevOps practices and CI/CD pipelines.