Investment Banking Networks/Unix/Linux/Windows Systems Analyst - Splunk, Tableau, Datacenter

Investment Banking Networks/Unix/Linux/Windows Systems Analyst - Splunk, Tableau, Datacenter - Initial 12 month contract

Description:

We are looking to recruit for a Production Services Analyst role within Global Command Centre. The role will be accountable for performing operational excellence by detecting, predicting and preventing customer and business impacting technology incidents and to restore service as quickly as possible when disruptions do occur.

Role

Pro-actively monitor and utilize customer reports to escalate potential issues to support teams
Promote visibility into the infrastructure health including Cloud, Unix, Windows, SAN NAS Storage and Datacenter Temperature Monitoring
Escalation to infrastructure support team partners and health status validation of in-scope applications
Co-ordinate with the Command Centre Incident Management team for issues impacting multiple Cloud hosts, through to resolution
Scheduling of Cloud static host maintenance windows, including the tracking and obtaining application support teams' approvals
Provisioning temporary elevated access (approval and rejection) to infrastructure devices
Provisioning temporary vendor remote access (approval and rejection) to storage devices
Coverage of Global Data Centre temporary out of hours access requests (approval and rejection)

Candidate experience

An understanding of Technology Infrastructure, specifically Cloud Technology and Networks
Knowledge of Remedy and Service Now
Knowledge of monitoring tools
An understanding of ITIL certifications

Hybrid working - 3 days a week in the office - Candidate can be based near Manchester/Liverpool/Stoke/Birmingham
Initial 12 month contract - inside IR35