Technical Services Manager
Technical Services Manager
My global FinTech client are growing and they are looking for a permanent Technical Services Manager to join the team. This is hybrid working - 3 days a week in the London office. Paying £90,000 to £110,00 + benefits.
The Technical Service Manager leads the technical support team, ensuring high-quality customer support and satisfaction. They develop and implement service strategies, provide technical training, and act as the primary escalation point for complex issues. Experience in Front Office Technology is essential.
Key skills:
- 2+ years in a leadership role
- 5+ years' experience in technical support
- Experience in Front Office Technology within capital markets.
- Proven experience developing and implementing technical service strategies.
- Strong leadership, communication, analytical, and problem-solving skills.
- Customer-focused, highly organised, and able to manage multiple priorities under pressure, with solid technical knowledge across software, hardware, and networking.
Responsibilities:
- Lead and manage the technical support team, including hiring, coaching, and performance oversight to ensure high-quality service delivery.
- Develop and implement technical service strategies aligned to business objectives and customer needs.
- Act as the primary escalation point for complex technical issues, ensuring timely and effective resolution.
- Drive customer satisfaction by monitoring support performance metrics and continuously improving service standards.
- Collaborate with sales, product, and other internal teams to support client outcomes and maintain strong product knowledge.
- Oversee support operations, budgeting, and compliance
Please apply now for immediate consideration and further details.
Scot Lewis Associates Ltd is acting as an employment business.