IT Customer Service Desk Advisor - 1st Line Support
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SRUC (Scotland's Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC's principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.
The Opportunity:
The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues to provide a high level of customer care.
This is a full time role on a fixed term contract for 12 months.
Key Responsibilities:
As a Customer Desk Advisor, you will have the following duties:
Act as single point of contact through a shared service desk for IDS related queries
Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
Undertake IT operations, such as equipment movement
Support business events where Audio Visual systems are required.
Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
Conduct site visits as required.
Minimum Qualifications and Experience:
Educated to SCQF Level 6 or above (ONC or equivalent) in Computer Science or Information Technology or related experience.
Customer Focus/Skills
Relationship Management
Proven experience in support of Microsoft products
Problem resolution in areas such as printing, Wi-Fi and Audio Visual
Customer Service experience
Knowledge of Setup and Problem resolution in PC/Laptop end user
Eligibility for Sponsorship:
This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.
Admin ref: CFPS/IDS/031/26
Why work for SRUC?
Generous annual leave
Enhanced pension contributions
Cycle to work scheme
Discounted RAC Membership
Generous family leave
Flexible working patterns
Tailored investment in and individuals' learning and development
How to Apply:
Please complete an online application form by clicking ‘Apply'
Please read the Job Particulars document before applying.
SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.
SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter. xehkeey
SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046
SRUC (Scotland's Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC's principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.
The Opportunity:
The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues to provide a high level of customer care.
This is a full time role on a fixed term contract for 12 months.
Key Responsibilities:
As a Customer Desk Advisor, you will have the following duties:
Act as single point of contact through a shared service desk for IDS related queries
Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
Undertake IT operations, such as equipment movement
Support business events where Audio Visual systems are required.
Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
Conduct site visits as required.
Minimum Qualifications and Experience:
Educated to SCQF Level 6 or above (ONC or equivalent) in Computer Science or Information Technology or related experience.
Customer Focus/Skills
Relationship Management
Proven experience in support of Microsoft products
Problem resolution in areas such as printing, Wi-Fi and Audio Visual
Customer Service experience
Knowledge of Setup and Problem resolution in PC/Laptop end user
Eligibility for Sponsorship:
This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.
Admin ref: CFPS/IDS/031/26
Why work for SRUC?
Generous annual leave
Enhanced pension contributions
Cycle to work scheme
Discounted RAC Membership
Generous family leave
Flexible working patterns
Tailored investment in and individuals' learning and development
How to Apply:
Please complete an online application form by clicking ‘Apply'
Please read the Job Particulars document before applying.
SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.
SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter. xehkeey
SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046