Strategic Relationship Manager

Strategic Relationship Manager

GenAI Security / Cyber Threat Intelligence

Vendor or Consulting backgrounds

£75,000 -£85,000 base + Bonus (20%)

London (Hybrid)

You will serve as the primary point of contact for day-to-day client needs, ensuring timely, thoughtful responses and effective solutions. You'll build and maintain strong, trust-based relationships with enterprise customers while proactively monitoring account health and satisfaction.

In this role, you'll continuously look for ways to add value, enhance the customer experience, and identify growth opportunities within your portfolio of enterprise accounts. You'll help shape and execute targeted account plans. You'll track customer goals, milestones, and feedback, sharing insights and updates with internal stakeholders. Collaboration is key, you'll partner cross-functionally to deliver outstanding outcomes, while identifying, escalating, and helping resolve potential risks to support long-term customer success and retention.

This individual requires a candidate who can blend strong client management with technical fluency. They are responsible for translating complex intelligence and technical deliverables into clear, compelling, strategic narratives that justify investment and drive renewals

What We're Looking For

Experience: 3+ years in a consulting or customer-facing role, ideally within Cyber Threat Intelligence, GenAI Security. Intelligence or investigations experience is a plus.

People Skills: Excellent communication and relationship-building skills, with a collaborative, no-ego mindset.

Problem-Solving: Strong attention to detail and the ability to navigate complex, nuanced challenges.

Adaptability: A growth-oriented attitude and enthusiasm for learning in a dynamic environment.

Team Player: Demonstrated success working cross-functionally and managing multiple stakeholders.

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