Engagement Lead
About Scrumconnect Consulting
Scrumconnect Consulting is a leading UK digital and technology consultancy delivering impactful, user-centred services across the public sector. We partner with government departments and organisations to deliver digital transformation programmes that improve services, empower teams, and create meaningful outcomes for citizen
s.
We are looking for an experienced Service Adoption Lead to help drive awareness, engagement, and adoption of digital tools and services across a large and diverse organisat
ion.
Role Ov
erview
The Service Adoption Lead is responsible for ensuring that teams understand, embrace, and effectively use digital products, platforms, and services. You will create and deliver adoption strategies, communication campaigns, and engagement activities that help users understand the value of new services and confidently incorporate them into their day-to-d
ay work.
Working closely with stakeholders, delivery teams, and user communities, you will promote collaboration, encourage knowledge sharing, and support a positive digital, data, and technolog
y culture.
Key Resp
onsibilities
Service Adoption &am
p; Engagement
Drive awareness, visibility, and adoption of digital tools, services,
and platforms.
Develop and execute service adoption strategies and en
gagement plans.
Build enthusiasm and encourage uptake of new products and
ways of working.
Monitor adoption metrics and identify opportunities to improve
user engagement.
Communicat
ions & Content
Design and deliver clear, engaging communications tailored to d
ifferent audiences.
Use a variety of communication channels to maximi
se reach and impact.
Crea
te content
including:U
ser guides
Ne
wsletters
Prese
ntations
Suc
cess stories
Case
studies
Internal campaigns
Clearly communicate the benefits and practical
value of digital serv
ices.
Stakeholder Management
Build strong relationships with stakeholders across al
l levels of the organisation.
Develop and maintain a network of se
rvice champions and advocates.
Provide clear and balanced advice to stakeholders on service
adoption and change activities.
Facilitate discussions, wor
kshops, and engage
ment sessions.
Community Building
Create opportunities for users to learn from
each other and share experiences.
Foster communities of pract
ice and knowledge-sharing networks.
Encourage collab
oration across teams and programmes.
Promote a positive d
igital, data, and tec
hnology culture.
User-Centred Approach
Apply user-centred design p
rinciples to understand audience needs.
Gather feedback and insights to c
ontinuously improve adoption activities.
Use evidence and user research findings to i
nform prioritisation and decision-making.
Ensure engagement campaigns align
with organisational goals and user needs.
Collaboration & Continuous Improvement
Work closely with delivery teams, change professionals, and sta
keholders to coordinate adoption activities.
Identify opportunities to reuse existing solutions, best pr
actices, and learning from across programmes.
Contribute to continuous improveme
nt of communication and engagemen
t approaches.
Essential Skills & Experience
Experience leading service adoption, c
hange, engagement, or communications activities.
Stron
g facilitation and stakeholder engagement skills.
Exc
ellent written and verbal communication abilities.
Proven ability to tailor messag
ing for different audiences and stakeholder groups.
Experience helping
teams adopt new tools, services, or ways of working.
Ability to bu
ild trust and establish strong working relationships.
Experience creating
clear, engaging communication materials an
d campaigns.
Strong organisational and planning skills.
Ability to
manage multiple priorities in a
fast-paced environment.
Desirable Skills & Experience
Experience working within
government, public sector, or large complex organisations.
Knowledge o
f digital transformation and service delivery environments.
Exper
ience building communities of practice or champion networks.
Familiarity with
user-centred design principles and service design approaches.
E
xperience measuring adoption, engagement, and change outcomes.
Knowledge of
Digital, Data a
nd Technology (DDaT) environm
ents and cultures.
Key
Competencies
Communication
and influencing
Stak
eholder management
Facilitation and eng
agement
User-centred thinking
Collabo
ration and relationship buildi
ng
Strategic planning and prioritis
ation
Continuous improvement mind
set
Problem-solving and decision-making
Why Join Scr
umconnect Consulting?
Work on impactful digital transformation programmes.
Collaborate with multidisciplinary teams acros
s government and technology.
Help shape digi
tal culture and ways of working.
Flexible and supporti
ve working environment.
Opportuni
ties for professional growth and development.
Diversity, Equity & Inclusion
At Scrumconnect Consulting, we are committed to building diverse and inclusive teams. We actively encourage applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break,