Performance Analyst

Job Title: Performance Analyst – SFIA Level 4

Location: Manchester / Leeds / Sheffield (Hybrid Working)

Contract Type: 6-month Contract (Inside IR35)

Start Date: 11 August 2025

Security Clearance: BPSS

Reporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS)

Role Summary:

We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.

Key Responsibilities:

• Lead the development of performance measurement frameworks and meaningful KPIs.
• Apply quantitative and qualitative data analysis to drive service improvement.
• Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.
• Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.
• Interpret and analyse user data to guide service design and delivery decisions.
• Support the collection, validation, preparation, and cleansing of data.
• Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports.
• Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting.
• Ensure compliance with digital service standards and accessibility principles.

Essential Skills and Experience:

• Demonstrated 5+ years of experience working within performance analysis or similar roles.
• Strong technical capability in:
• Microsoft Power BI
• Microsoft Azure Data Services
• Google Analytics, Google Tag Manager, BigQuery, Looker Studio
• Statistical analysis, hypothesis testing, and significance evaluation
• Experience in designing and implementing performance frameworks and KPIs.
• Skilled in user-centred analysis, translating user research and behaviour into strategic insight.
• Excellent communication skills with the ability to present complex data clearly.
• Familiarity with data quality assurance and preparation best practices.

Desirable Skills:

• Experience in public sector, internal services, or large-scale digital transformation.
• Exposure to agile environments and iterative delivery.
• Understanding of data privacy, security, and governance frameworks.

Working Arrangements:

• Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required).
• Contract duration: 6 months
• BPSS clearance required prior to onboarding.
• Hands-on use of internal platforms including Microsoft Azure and Power BI for accessing and processing staff activity data.

Engagement Model:

• Inside IR35