User Researcher

Role Overview

We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies.

The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups.

Location Requirement

This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams.

Key Responsibilities

• Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders.
• Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing.
• Assess how current platform capabilities meet the needs of primary users.
• Identify gaps, challenges, and opportunities to improve the user experience and platform functionality.
• Analyse and synthesise research findings into clear insights and actionable recommendations.
• Develop and maintain a research plan to support future phases of platform development.
• Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem.
• Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development.

Skills and Experience

• Proven experience conducting user research within digital product or service environments.
• Strong experience with qualitative research methods, including interviews, usability testing, and workshops.
• Ability to analyse research data and translate insights into practical recommendations.
• Experience working with multi-disciplinary teams, including product managers, designers, and analysts.
• Strong stakeholder engagement and communication skills.
• Experience working in complex or public sector environments is desirable.
• Familiarity with user-centred design principles and best practices.

Deliverables

• User research plan and research framework.
• Stakeholder and user insight reports.
• Identification of gaps and improvement opportunities within the platform.
• Recommendations to improve user experience and platform functionality.
• Strategy for engaging additional user groups in future phases.