Business Change Specialist (Support & Customer Service)

Location: Forfar (Hybrid - 20% office-based until March 2026)

Hours: Monday - Friday, 8:45am - 5:00pm

Salary: £42,200

We're looking for a confident and capable Business Change Specialist to lead a programme of change that improves customer experience and financial processes across our organisation.

In this role, you'll:
* Lead and support change management initiatives with a strong customer focus
* Manage and deliver projects using a systems-thinking approach
* Create and maintain project documentation and business cases
* Collaborate across teams using matrix management
* Provide expert guidance on data, financial processes, and service design
* Communicate change clearly and effectively through engagement activities

What You'll Bring:
* Strong project and change management experience
* Excellent communication, analytical, and organisational skills
* Experience working in customer-focused environments and leading IT system development
* Ability to work collaboratively across teams and manage conflict constructively
* A proactive, resilient, and adaptable mindset with a commitment to continuous learning
* A values-driven approach, with empathy and professionalism at the core
* Strong internal consultancy skills and the ability to challenge and influence effectively

This is a hands-on role where you'll hit the ground running-leading projects, influencing service design, and helping us deliver smarter, more human experiences.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.