German Speaking IT Support Agent

German Speaking IT Support Agent

• Location: Wigan
• Salary: Up to £30,000
• Contract: Full time, Permanent
• Hours: Monday to Friday , 8am - 4pm

My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000.

As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.

Job Description:

• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

Person Specification:

• Fluent English and German language skills
• Previous experience within a technical support role
• Excellent customer service & communication skills

Benefits package includes:

• Immediate start available
• Exposure of working in a desirable company with future progression
• On site parking

Apply for this role now or email your cv directly to (url removed)

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