Service Desk Coordinator

Service Desk Coordinator - Temporary Contract

We're looking for a proactive and highly organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met.

This role is ideal for someone who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment.

This position is office-based and operates on a 4 on / 4 off rolling shift pattern, providing a varied and dynamic work schedule.

Key Responsibilities

• Organise and coordinate the engineering team's workload to ensure customer deadlines are met.
• Assist in achieving and maintaining customer KPIs and SLAs.
• Promote a positive customer experience, resolving queries and complaints professionally.
• Work with engineers and maintenance staff to manage day-to-day operations, schedules, and rotas.
• Coordinate procurement and scheduling of parts and spares.
• Liaise with the Systems team to ensure consistency and accuracy in service management processes.
• Contribute to team training, coaching, and coverage during absences.
• Support the delivery of continuous improvement initiatives within the Service Desk.
• Ensure compliance with company Quality Management and Health & Safety policies.

What We're Looking For

• Experience in a coordination, scheduling, or service desk role.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Calm and adaptable under pressure, with a proactive attitude.
• Proficient in Microsoft Office (Outlook, Excel, Word) and service management systems.
• A solutions-focused mindset with strong attention to detail.

If you're a proactive, motivated, and organised individual who enjoys working in a fast-paced environment, and this sounds like the opportunity for you - apply today or get in touch to find out more!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age