Service Delivery Coordinator

Our client is a fast-growing managed services provider that supports clients across the UK, helping them run more efficient and responsive technology operations. They're now looking to hire a Service Delivery Coordinator to act as a vital link between clients and technical teams.

This is a fully remote, Monday–Friday position (8am–6pm shift pattern) with a salary of up to £35,000.

Employment Type: Full-Time

Entry–Mid Level (Associate)

Industry: Managed Services / IT Operations

Functions: Service Delivery | IT Coordination | Client Engagement

What You’ll Bring:

• Acting as the first point of escalation for 5–10 clients

• Managing ticket queues and ensuring timely updates and resolutions

• Coordinating with internal technical teams (primarily DBAs) to ensure alignment and responsiveness

• Monitoring SLAs and driving continuous improvement in service performance

• Delivering a high standard of customer experience and communication

• Supporting internal processes and building a culture of service excellence

Who This Role is Ideal For:

• A 1st Line or Service Desk Analyst looking for more responsibility and growth

• A junior professional with strong communication and coordination skills

• Someone with basic IT knowledge, familiar with ITIL principles, SLAs, and escalation handling

• An admin or project coordinator with exposure to tech environments, ready to move into a service delivery career

• A team player who’s calm under pressure, well-organised, and client-focused

Offerings

•Fully remote – flexible working from anywhere in the UK

•Up to £35k depending on experience

• No weekend work – Monday to Friday only (8am–6pm shift schedule)

• Supportive, relaxed culture – no micromanagement, autonomy encouraged

Clear career progression – move into Service Delivery or Project Management for future 2-3 years

•Lots of client interaction – become the go-to person clients rely on

• Not highly technical – perfect for someone with strong soft skills + IT understanding