Field Services Engineer

New Permanent Opportunity available with a leading Defence Organisation for a Security Cleared Field Service Engineer in Woking.

• Woking location – hybrid working when possible
• Must hold active SC or MoD DV Clearance
• Competitive Salary DOE plus bonus and on-call allowance
• On call rota – 1 week on / 3 weeks off
• Experience in Windows/Linux, Networking, Infrastructure Support, Customer Engagement

Who Are We?

Our client is a leading engineering and technology company with a long-established reputation for delivering research and development, products, managed services and consultancy to clients worldwide. They operate across a diverse range of sectors, including defence, national security, public services and commercial industries, with collaboration and diversity forming a central part of its strategy.

What will the Field Service Engineer be Doing?

Working in a team of four, you’ll provide technical support, work closely with customers, suppliers and internal teams to deliver reliable service and maintain high customer satisfaction. The role requires strong IT infrastructure knowledge and familiarity with working with Defence customers and in secure environments.

Responsibilities include:

• Deliver on-site maintenance, repairs, updates, testing support and customer training
• Provide remote 1st/2nd line technical support
• Participate in a 24/7 on-call rota with emergency site attendance
• Install, configure and maintain servers, networks, firewalls and virtualised systems
• Perform fault diagnosis, root cause analysis and component-level repairs
• Produce technical reports, RMAs and certification documentation

The Field Service Engineer Should Have:

• Active SC or MoD DV Clearance (UK Eyes Only)
• Willingness to work on site in Woking or London when required – hybrid when possible
• Full driving license

Required experience in the following:

• MoD background/experience supporting classified military systems and infrastructure
• Strong knowledge of secure networks, systems and cryptographic equipment (LAN/WAN/VLAN, firewalls, Windows/Linux, virtualisation)
• Supporting live military environments, exercises, demonstrations and in-service equipment
• Understanding of hardware lifecycle management, upgrades and capacity planning
• Experience supporting high-value, low-volume systems in regulated environments
• Awareness of ITIL service management principles

To be Considered:

Please either apply by clicking online or emailing me directly to henry.clay-davies@searchability.com. For further information please call me on 0161 416 6800 / 07719065951 - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. I look forward to hearing from you.

KEY SKILLS:

FIELD ENGINEER / SUPPORT ENGINEER / FIELD SERVICE ENGINEER / MOD / DEFENCE / 1ST LINE / 2ND LINE / 3RD LINE / CUSTOMER MANAGEMENT / STAKEHOLDER ENGAGEMENT / INFRASTRUCTURE / NETWORKING / WINDOWS / LINUX / WAN / CRYPTO / WOKING / SC / DV / SECURITY CLEARED / SECURITY CLEARANCE