IT Support Engineer (2nd & 3rd line support engineer)
Role Summary:
Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer
Job Type: Permanent
Pay: Up to £60,000 + Benefits & Bonus
Location: Cheltenham (5 days on site)
Security Clearance: Must be a Sole UK National (Eligible for DV Clearance)
About the client:
Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place.
About the job:
This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path.
Key Responsibilities:
Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID.
Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management.
Drive endpoint management and security using Microsoft Intune and Defender.
Ensure robust security and compliance through Purview and Conditional Access policies.
Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency.
Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN).
Key Skills:
Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD.
How to apply:
Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.