IT Support Engineer

• Gloucester/Cheltenham location - full time on site
• Must be eligible for SC and eDV, or already hold SC or eDV - sole UK National
• Up to £55k DoE
• Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation

Who are we?

We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the National Security sector. Our client is a cyber technology and software assurance specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support.

What will you be doing?

• Setting up and configuring client systems
• Responding to IT support requests and diagnosing issues
• Delivering technical support on-site or remotely
• Resolving hardware, software, and network problems
• Providing tailored IT solutions
• Maintaining strong client relationships
• Recording and managing support activities
• Contributing to IT knowledge bases
• Supporting project teams in system rollouts

We need you to have

• Active security clearance or eligibility to obtain eDV within the role - must be a sole UK National
• Willing to be full-time on-site in Cheltenham/Gloucester

Essential Experience Required

• Proven technical support experience - 1st/2nd/3rd line support
• Familiarity with service management tools like HP SM and Jira Service Desk

Desired Technical Experience Required

• Experience with networking (Cisco, Juniper, HP, Dell)
• Skilled in virtualisation (VMware, Hyper-V)
• Proficient in automation tools (Ansible, Python, PowerShell)
• Strong system administration skills (Microsoft, Linux)
• Effective time management and interpersonal abilities
• Confident troubleshooting of complex IT issues
• Clear and professional written and verbal communication

To be Considered:

Please either apply by clicking online or emailing me directly at . For further information please call me on or . If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHenry or connect with me on LinkedIn, just search Henry Clay-Davies. I look forward to hearing from you.