Breakfix Engineer

Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) ASAP START, Field-Based - Manchester and Surrounding Areas (Postcodes: M, BB, BL, L, CH, CW)

To apply, email:

THE OPPORTUNITY

We're looking for experienced Level 2 Field Service Technicians to support an ongoing field-based break/fix contract delivering hardware repair services across multiple customer sites.

This role focuses on scheduled field visits rather than deskside support and is ideal for technicians with strong hands-on experience repairing HP and Lenovo laptops and desktops in varied customer environments.

THE ROLE

• Carry out scheduled site visits to customer locations across Manchester and surrounding postcodes
• Provide field-based break/fix hardware repair on HP and Lenovo laptops and desktop devices
• Perform full device diagnostics, strip-downs, component replacement, and rebuilds
• Manage service tickets via a mobile application, including parts collection, onsite repair, and next-day parts return
• Deliver professional, efficient onsite technical support to end users
• Liaise with remote support teams for escalation and troubleshooting where required
• Ensure all work is accurately logged, documented, and closed within agreed SLAs
• Average workload of 4-5 tickets per day

TECHNICAL SKILLS / REQUIREMENTS

• Proven experience in Level 2 field engineering or hardware repair roles
• Strong hands-on knowledge of HP xkybehq and/or Lenovo hardware
• Confident diagnosing and repairing laptops, desktops, and peripherals
• Excellent customer-facing communication skill
• Full UK driving licence, own vehicle, and tools required

TO BE CONSIDERED...

Please apply directly by emailing with your CV and availability.

KEYWORDS

Field Service Technician, Field Engineer, Level 2 Support, Hardware Repair, Break/Fix, HP, Lenovo, Laptop Repair, Desktop Support, Hardware Maintenance, Field IT Support