FIELD SERVICE TECHNICIAN LEVEL 2 - HARDWARE BREAK/FIX

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) - ASAP START

Field-Based - PE & CB Postcode Areas To apply:

THE OPPORTUNITY

We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across PE & CB locations. This role involves daily travel (50%+), working independently across multiple customer sites.

THE ROLE

• Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops
• Perform full device strip-downs, component-level replacements and rebuilds
• Carry out scheduled onsite hardware break/fix visits
• Follow strict parts processes and return procedures
• Manage tickets and updates via phone, email and internal systems
• Escalate service delivery issues appropriately
• Maintain tools and testing equipment
• Work independently across field locations
• Lift and carry equipment up to 25kg where required

This is a field-based role with periods of driving.

REQUIREMENTS

• Minimum 3 years' hands-on hardware repair experience (desktop/laptop)
• Proven field break/fix experience (HP & Lenovo essential)
• Strong diagnostic and troubleshooting capability
• Comfortable working independently
• Willingness to travel 50%+ daily
• Valid UK driving licence and good driving record required

TO BE CONSIDERED

Email your CV and availability to:

PLEASE NOTE

This is NOT a deskside support role.

We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops.

Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered.

KEYWORDS

Field Service Technician, Hardware Break/Fix, Laptop Repair, Desktop Repair, HP, Lenovo, Field Engineer, Level 2 Engineer, Hardware Diagnostics