First Line Support

1st Line IT Support Technician

• Ideal opportunity for someone with 1+ years’ experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment.
• Full-time, permanent role based in the South West of England with occasional on-site visits.
• Immediate start preferred – we welcome applicants who are available immediately or on short notice.
• To apply, please email oliver.light@searchability.com

Who are the client?

Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services.

What will you be doing?

As a 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You'll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed.

What will you need?

• At least 1 year’s experience in a helpdesk or IT support role
• Good working knowledge of Windows 10/11 and basic Windows Server environments
• Experience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Excellent communication and customer service skills
• A proactive and organised approach to problem solving
• Full UK driving license and access to a vehicle
• Confidence to work independently and travel to client sites when required

What would be desirable?

• Previous experience in an MSP or multi-client setting
• Familiarity with IT ticketing and RMM tools
• Exposure to Entra ID, Active Directory, and Group Policy
• Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent
• Experience with VOIP platforms such as 3CX

To Apply...

Please apply through this advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS – 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft Fundamentals