IT Team Lead

Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students.

You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high-quality support, driving continuous improvements and leading small IT projects.

• Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure.
• Act as the senior onsite technical lead and primary point of contact for school staff.
• Mentor and support Level 1 Technicians and Apprentices.
• Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues.
• Support classroom technology, AV equipment and end-user devices.
• Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.
• Manage and prioritise support tickets, ensuring SLA targets are met.
• Maintain accurate documentation, asset registers, user accounts and change records.
• Deliver approved technical changes and small onsite IT projects.
• Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery.

• Previous experience in a 2nd Line or Senior IT Support position.
• Strong knowledge of:
  • Windows Server
  • Windows 10 & 11
  • Microsoft 365 (Exchange Online, Teams & SharePoint)
  • Active Directory & Group Policy
  • Networking (Switches, VLANs & Wi-Fi)
  • Hardware diagnostics and repairs
  • Backup technologies such as Veeam
  • Imaging and deployment (SCCM, MDT or Intune)
• Excellent troubleshooting and communication skills.
• Ability to work independently and take ownership of an onsite IT environment.

• Experience mentoring junior IT engineers.
• Previous experience working within the education sector.
• Microsoft Intune / Mobile Device Management.
• Hyper-V or VMware.
• ITIL Foundation certification.
• Apple/iOS device management.
• Knowledge of safeguarding or education-based IT environments.

• Full UK driving licence and willingness to travel to other customer sites when required.
• Enhanced DBS (or willingness to obtain one).
• Professional, customer-focused approach with excellent communication skills.
• Comfortable working full-time onsite within a school environment.

This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.